Support

Need a hand? Email us at support@billingzero.comand we'll get back to you. Below are answers to the most common questions.

Getting started

Add a client— create a client with a contact email; that's who receives contracts and invoices.
Send an agreement or statement of work — build it, then send it for electronic signature. Statements of Work add deliverables, a timeline, and an out-of-scope section.
Send an invoice — create it from scratch or from a signed contract, add your line items, and send. Clients pay online by bank transfer or card.
Set up recurring billing — an automatic contract charges the stored payment method on the schedule you choose.

How do clients pay? Securely online by bank transfer (ACH) or card, through Stripe.
What's the card fee? Card payments carry a processing fee (about 2.9% + $0.30). You can pass this surcharge to the payer, or absorb it. Bank transfers avoid the card fee.
When do funds arrive? Card payments typically settle in about two business days; bank transfers take roughly five to seven business days.
Refunds — you can issue a full or partial refund on any paid invoice from the invoice page.

Electronic signatures are legally binding under the E-SIGN Act and applicable state law.
Cancellations — when a client gives notice, only the prorated remaining amount beyond the paid-through period is charged at the next billing date.

Turn on the referral program to reward clients who refer new business. Referred leads appear in your Referrals tab, and the monthly payout view shows who you owe and how much.